Skip to main content Skip to footer unit links
← Back to all capstone projects
2012 Spring | Arts & Humanities, Business & Sustainability, Education & Outreach

Efficient Administration, E-Government, and User-Centered Design

Student(s):

Alex Chin

Program or Department(s):

  • Program on the Environment
  • University of Washington

Site supervisor(s):

Geo Tallent

Partner(s):

  • Washington State Department of Ecology

Faculty advisor(s):

Harry Bruce, The Information School, University of Washington

I worked for the Department of Ecology to modify one of their web-tools, the Project Questionnaire, to more closely reflect the needs of its users. The Project Questionnaire is a tool that helps determine which ecological permits a project will need. My duties involved modifying the question pathways to include common Washington State-specific projects, as determined by analyzing user feedback. This is known as user-centered design and it was the core concept of my research project. Application of user-centered design often to increases user satisfaction without incurring high costs.